Financial services companies are grappling with how to communicate effectively and affordably in today's global, "always on" business environment. Customers expect to communicate with an institution whenever and wherever they choose; employees schedules are stretched to the breaking point; and financial institutions must always keep an eye on the costs of these interactions.

To deliver superior service and value, some financial institutions are turning to next generation Web conferencing and eLearning tools. These technologies go well beyond the one-way, static PowerPoint presentations of old. They can be live, interactive, and engaging. Readers of Game Changers: How Web Conferencing and E-Learning Are Reinventing Customer and Employee Communications will have four key take-aways:

• How Web conferencing helps control costs, deliver a superior customer experience, and maintain tight security over all communications.
• How eLearning is gradually upstaging conventional training methods thanks to cost savings, speed of training, and employee productivity.
• Which vendors are active in the Web conferencing and eLearning space, and how Adobe Acrobat Connect Pro in particular can help executives improve and secure communications.
• Which financial institutions are leading the way. Two case studies highlight companies that have improved communication by using Connect Pro.